Shopping
After placing your online order, you’ll have access to purchase details, tracking its preparation progress, and receiving shipping updates within the Order Tracking section. For registered customers, these updates will also be accessible in the My Account area. Timely notifications will be provided through both the Order Confirmation email and the Shipping Confirmation email.
Currently we do not offer ordering by phone.
All coffee purchases made on our website are considered final sale.
Your payment is processed before we begin preparing your custom order. After your order is placed, you’ll receive an email confirmation. Once your coffee has been transferred to our designated carrier, you’ll receive a second email, confirming shipment. At this stage, the coffee is beyond our control.
For more information, please read our Returns & Refunds policy.
To ensure an enjoyable visit at Beaver Rock, we advise using the most up-to-date versions of your web browsers. Should you encounter any difficulties while browsing, consider clearing all cookies and temporary files from your computer. Additionally, verify that Javascript is enabled, since we do use it to display portions of the website visually.
For additional assistance, please reach out to us with the following information:
- Your operating system (e.g., Windows, Mac, Mobile)
- Internet browser and its version (e.g., Chrome, Safari, IE, Mobile)
- The URL of the product page for the desired item you intend to buy.
You can contact us directly using the following information:
Email: hello@beaverrock.com
Online: https://www.beaverrock.com/contact
At Beaver Rock, you might have the option to pre-order specific items (this will be mentioned on product pages, or throughout the website), even if they are not presently in stock. The anticipated delivery date is provided on the product page.
The associated fee will be processed upon order completion or upon the shipment of each individual item, based on the payment method chosen during checkout. Rest assured, you will receive email notifications as each item is shipped out.
Currently orders are specific to individuals only, we don’t yet do gifts. If you would like to send a gift from our website to another address that is not the billing address you are out of luck, sorry!
Payments
When shopping at Beaver Rock Roastery, you have the flexibility to make online purchases using the subsequent payment options (for in-store purchases, we may offer more options):
At Beaver Rock, we assure the utmost security for every purchase you make. We deploy cutting-edge encrypted services (SSL) and safeguarded connections. You can easily identify this by the “HTTPS” URL prefix and the padlock symbol displayed in your browser’s address bar.
To delve deeper into our secure management of payment information, please refer to our Privacy Policy.
Kindly ensure the accuracy of the details provided during checkout. If your order continues to face rejection by the system, it’s advisable to get in touch with your bank, as they might be preventing the transaction. Alternatively, feel free to reach out to us for further support.
Please be informed that we currently only accept a single form of payment per order.
Exchanges & Returns
You can find any information on returns or refunds on this page:
https://www.beaverrock.com/legal/returns-refunds-policy/
In order to process a return we kindly ask that you email us at sales@beaverrock.com with a detailed description of your issue. In some cases we may ask you to complete the Returns & Refunds online form (a link will be sent to you via email from one of our staff), a pre-paid shipping label will be made available to you, you will be responsible for bringing item(s) to your nearest approved delivery/drop-off location within the specified time mentioned in the Return & Refunds Request confirmation email.
Please Note:
- We cannot be held responsible for item(s) damaged or lost in return shipments.
- We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
- We are unable to issue a refund for the item(s) if returned items are sent with any unapproved other third-party carrier.
No. We cannot accept any other returns shipment provided by a third-party carrier at this time.
We do not offer exchanges on directly our website – though you may able to exchange an item or items in either our retail store, or cafe. Exchanges will be met with the same restrictions as returns, and if an item or items are not currently available or “out of stock”, an in-store/online credit will be applied to your account.
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